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Shipping & Pricing Policy

There are 2 scheduled delivery slots that you can select while placing your order. We will deliver your order within the slot you select.

Delivery slots are:

8:00 AM - 12:00 NOON  (Available to orders placed by 10:30 PM a day earlier ) - Only Kolkata Metro.

2:00 PM - 7:00 PM  (Available to orders placed before 9:00 AM on the same day)

 

Shipping & Processing Fee 

At Jalongi.com we sell everything at market rate or below and do not inflate our prices to cover other expenses like many others do. So we charge a nominal fee of Rs. 47 per order to cover our cleaning, packing and shipping expenses. 

 

Shipping Coverage

We cover whole of Kolkata Metro and Main Howrah through local shipping as described above. 

  

Payment methods

Credit & Debit cards and net banking as supported by our payment gateway partner. We also accept cash on phone orders and orders confirmed by phone. 

 

Refund & Cancellation Policy

We deliver custom orders to suit your requirement. So once packed orders can not be cancelled or refunded. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery by calling us on 7595067408 and by mail to wecare@jalongi.com. We will take the returned product back with us and send you a replacement or a refund if replacement is not available.

 

Pricing 

All prices are on gross weight before cleaning & packaging unless specified. Depending on the item there would be 10 - 30% wastage.

 

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